Privacy Policy

At BSTD (Business Software for Transport & Documents), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal and business data when you use our transport and logistics automation platform.

By using BSTD, you agree to the collection and use of information in accordance with this policy. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

We collect several types of information to provide and improve our services:

• Account Information: When you register, we collect your name, email address, phone number, company name, and business details necessary to create and manage your BSTD account.
• Business Documents: We store the documents you create using our platform, including quotations, invoices, lorry receipts (LRs), packing lists, and other transport-related documentation.
• Customer Data: Information about your customers that you input into our Customer Management module, including names, contact details, addresses, and shipment histories.
• Usage Data: We collect information on how you interact with our platform, including log data, device information, IP addresses, browser types, and pages visited.
• Payment Information: For subscription payments, we collect billing details. All payment processing is handled by secure third-party payment providers; we do not store complete credit card information.

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To operate, maintain, and provide the features and functionality of the BSTD platform, including document generation, customer management, and shipment tracking.
• Account Management: To manage your account, authenticate your identity, and provide customer support.
• Platform Improvement: To analyze usage patterns, troubleshoot issues, and enhance the performance and user experience of our software.
• Communication: To send you important updates, security alerts, and administrative messages related to your account and our services.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Data Sharing & Disclosure

We respect your privacy and do not sell your personal or business data. We may share information only in the following circumstances:

• With Your Consent: We may share data with third parties when you explicitly authorize us to do so, such as when you choose to share documents via WhatsApp or email.
• Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as cloud hosting, payment processing, and analytics. These providers have access only to the information necessary to perform their services.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security Measures

We implement robust security measures to protect your data:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols.
• Secure Storage: Your data is stored in secure, SOC 2 compliant cloud infrastructure with access controls and monitoring.
• Access Controls: We implement role-based access controls, ensuring users can only access data they are authorized to view or modify.
• Regular Audits: We conduct regular security assessments and vulnerability testing to identify and address potential risks.
• Authentication: Multi-factor authentication options are available to add an extra layer of security to your account.

Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. You can request deletion of your data at any time by contacting us. Upon account deletion:

• Your personal information will be deleted within 30 days of your request, except where retention is required by law.
• Business documents you created may be retained in anonymized form for analytical purposes, with all personally identifiable information removed.
• Backup copies may be retained for a limited period in our secure backup systems before being permanently deleted.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to legal retention requirements.
• Portability: You can request your data in a structured, machine-readable format.
• Objection: You can object to certain types of processing, such as direct marketing.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at support@digital.thugo.in.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the platform to function properly, such as authentication and security.
• Preference Cookies: Remember your settings and preferences, such as language and display options.
• Analytics Cookies: Help us understand how visitors interact with our platform to improve functionality.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Third-Party Services

Our platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may integrate with include payment processors, cloud storage providers, and analytics services, all of which are selected for their commitment to data security and privacy.

Children's Privacy

BSTD is a business software platform intended for use by adults and business entities. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at support@digital.thugo.in, and we will take steps to remove such information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we may also notify you via email or through a prominent notice on our platform.